FAQ - Frequently Asked Questions
Here we answer frequently asked questions in customer service. We hope you find the help you need quickly! If not, please feel free to email us your question at studio@joradahl.de
About Jora Dahl
You can find out who Jora Dahl is and what idea & philosophy is behind the company. here.
Sustainability is a top priority at Jora Dahl. We completely avoid plastic in our packaging and shipping, print on environmentally friendly paper with mineral oil-free inks, and ship every order carbon-neutrally. We source our plants from renowned growers who also prioritize sustainability. Furthermore, we offer the first climate-positive potting soil in our online shop.
We are a purely online retailer and do not have our own physical store. However, we are delighted that over 100 concept stores and nurseries across Europe now carry our seed products. You can find all our retailers here: Link to the world map.
You can find all our sales and planting times here. here.
We always communicate sales launches and all other important information in a timely manner via our Instagram account and our website. Newsletter.
seeds
All seeds have different requirements and characteristics, so you should always pay attention to the instructions on the label of each variety. Generally, it's advisable to start sowing indoors in March/April. Before then, success is unlikely. You can find detailed instructions here. here.
Our seeds have a minimum shelf life of 3 years. So it's no problem if you missed sowing this year. You can easily do it next year.
Growing the plants indoors is preferable, as the young plants are protected here and bloom earlier than if sown directly in the garden bed later.
All our seeds have a tested germination rate of over 85%. We pay close attention to this when purchasing them. This germination rate is guaranteed for three years. You can see how well our seeds germinate and grow, both with our own plants and with countless customers on social media platforms like Instagram. Perhaps there was a mistake during sowing? We can help you here:
The 6 most common mistakes in seed cultivation
This naturally depends on the plant and the planting distance, and therefore cannot be answered generally. However, you can plan for an average of approximately 7 to 12 plants per square meter. It is important to always pay attention to the planting distance. This is indicated on the back of each seed packet.
The seed season begins in winter and ends in spring (April/May). Once it's gone, it's gone. After harvesting, we refill the packets in autumn so that the varieties are available again from winter onwards. Because demand is growing so strongly and steadily, we're significantly increasing production for the upcoming season to avoid supply shortages and offer more seed packets. If a particular variety is currently out of stock, you can add yourself to the waiting list. You'll then be notified immediately as soon as it's available again.
Since we specialize in very particular varieties, we mainly sell hybrid seeds, meaning you can collect the seeds, but they might not bloom in the same color next year. If in doubt, I'd just give it a try.
Our seeds are not certified organic. We specialize in particular varieties that are often not produced organically. However, if you fertilize the plants organically or generally garden organically, you will still be doing the environment and insects a great service.
perennials
Our perennial plant shipping always starts at the beginning of March and lasts until about the end of November, with a summer break of 4 weeks.
The best time of year to plant perennials is spring, early summer, and autumn. In autumn, the above-ground parts of the plants are already fully developed, and the roots still have enough warmth to establish themselves in the soil before the first frost. The damp weather in autumn also prevents the perennials from drying out after planting. However, with regular watering, perennials can also be planted in summer. Plants that are sensitive to frost are best planted in spring, giving them ample time to establish themselves in their new location. You can find more information about perennials here. here.
One collection of perennials is sufficient for 1-2 square meters. If you buy several collections of the same type, it's best to plant the perennials in groups of the same variety.
Even though all the perennials are cultivated here in Germany, only a few are native. However, they are just as readily accepted by most insects as the native perennials.
The perennials are shipped directly from our partner nursery as a parcel. Depending on the number of perennials you order, shipping may occur in multiple packages. The plants are shipped while still small and are trimmed back before shipping once they reach a certain height – otherwise, it's more difficult to pack and transport them safely. This trimming also helps strengthen the plants. Please ensure that someone is available to receive the delivery and that it doesn't remain at the branch or parcel locker for several days.
Don't worry: the plant usually recovers very well if you unpack it immediately, place it in a shady spot, and water it. It's no problem if a few leaves of the perennial don't look their best: you can easily cut off wilted leaves and broken stems. The plant will sprout new growth after a few weeks. Perennials actually benefit from pruning – they then sprout all the more strongly and healthily. This is because the plant's energy resides in a well-developed root ball, which is its 'power center'.
Perennials, if available, are restocked throughout the season. We update our inventory regularly, so it's worth checking our shop frequently. You can also add yourself to the waiting list for a particular perennial on our website.
All garden designers plant perennials as young plants, when they are still very small. This is primarily because young perennials establish themselves much faster in the garden. Larger perennials that still need repotting have a much harder time establishing themselves and often die, leading to losses. Perennials are the fastest-growing plants in the garden and are particularly long-lived. When you buy perennials, you can expect a profusion of blooms in the next year, or at the latest, the second year. Another reason why we ship perennials as young plants is that we place great importance on ensuring that the plants arrive undamaged at our customers' homes. We cannot guarantee this beyond a certain size.
Simply cut off any unhealthy-looking leaves and broken stems. The plants will sprout new growth after a few weeks. Pruning is actually beneficial for perennials – it encourages stronger and healthier growth. In summer, we even regularly remove the leaves before shipping the plants. The plant's strength lies in the root ball, which is its 'power center'.
Flower bulbs, ranunculus & dahlia tubers
Our ranunculus, tulips, and daffodils will be available again in our shop from late summer. Subscribe to our newsletter to be the first to know.
Tulip and daffodil bulbs are ideally planted between October and January. You can find detailed instructions on how to plant and care for tulips here. here.
Daffodils are generally perennial. With tulips, it depends on the variety and care – some varieties are very long-lasting, for example, Darwin hybrids like 'Spring Green'. With double tulips, it depends heavily on the climate and care. Please don't cut the leaves off immediately, but let them dry out slowly before removing them. This allows the bulb to gather strength for flowering the following year.
Dahlias will be available again in our shop from the end of January. Subscribe to our newsletter to be the first to know.
After drying, store in a cool, dark and dry place such as the cellar or stairwell, ideally in a cardboard box (layer by layer, separated by newspaper).
Cut off any broken tubers; it's best to soak shriveled tubers in water for a day before planting.
It's best to start dahlias in containers, as slugs or voles are often the culprit. Voles eat the tubers underground without you noticing. Other reasons could be an unsuitable location or waterlogging. Planting dahlias upside down (with the "eyes" and shoots facing downwards) also prevents them from reaching the surface and sprouting. Some varieties sprout quickly, while others need more time.
It is advisable to start dahlias in pots, as snails particularly like the young leaves.
Digital products
You can easily download and print our digital products and get started right away. To help you plan your flower beds at home quickly and easily, even without prior knowledge or lengthy books, we offer our perennial kit and modular planting plans in digital format. You'll receive these as a download link along with your payment confirmation. You can then print them out yourself and use these tools to plan beautiful flower beds.
The perennial planting kit provides you with the essential tools used by professionals. With the planting plans, planning cards, and tables, you can easily design beautiful flower beds yourself. It includes detailed instructions with concrete design examples, a planning table, planning paper, a shopping list, 168 beautiful, expandable planning cards featuring the most desirable varieties, and two ready-made modular planting plans with tables and care instructions.
To do this, you cut the planning cards apart and arrange your favorite combinations. The planning table helps you see if your selection is truly practical, meaning your flower bed will bloom for a long time and look harmonious. Planning paper and a shopping list make it easier to determine quantities. And for those who don't have any time to plan at all, you also get two ready-made planting plans that are scalable to almost any bed size.
Simply measure the desired bed size and plant the perennials as instructed. The plan is scalable and suitable for almost any size. We limit ourselves to a few robust varieties that harmonize perfectly with each other and, thanks to their rhythm and structure, look good for a long time.
Our planning cards include 168 of the most beautiful perennial varieties, as well as some blank cards so you can expand them with your own plants. This allows you to easily create the most beautiful plant combinations.
Please send us an email to studio@joradahl.de. Our customer service team will take care of it.
Please send us an email to studio@joradahl.de. Our customer service team will take care of it.
Exchanges are not possible. Cancellations are only possible as long as the products have not yet been shipped.
Account
You can easily create a customer account at the following address: Link To create an account, you only need to enter a username, your email address, and a password.
With a personal customer account, you can view all your past orders, vouchers, downloads, waiting lists, etc. It also has the advantage that you don't have to re-enter your information with every order, as it's stored in your account.
You can change your password in your personal customer account. Simply go to 'Account Details'.
If you have forgotten your password, you can reset it. here reset and redefine.
Orders
For change or cancellation requests, please send us an email to studio@joradahl.de. We try our best to accommodate requests regarding order changes. However, in some cases, this is no longer possible after the fact.
If your order is automatically canceled by the system, this is usually due to a problem during the payment process. In this case, we would ask you to place the order again and choose a different payment method.
You will receive the invoice by email only. The order itself does not include an invoice, only a delivery note. Therefore, you can easily send your order as a gift.
Please send us an email with the relevant photos to studio@joradahl.de. Our customer service team will take care of it.
Please send us an email with the relevant photos to studio@joradahl.de. Our customer service team will take care of it.
Please send us an email with photos to studio@joradahl.de. Please note: Perennials are shipped directly from the nursery. They will be sent in a separate package from other items. You will also receive a separate email with tracking information.
Seeds and garden accessories are shipped directly from our warehouse, the perennials from our partner nursery Stauden Junge in Hameln.
Payments
You can find all our payment methods here here.
No, unfortunately we do not offer payment by invoice.
Should you experience any payment issues, please send us an email to studio@joradahl.de. There can be many reasons why a payment might be declined. You can also pay in advance; this ensures that your order will definitely reach us.
Shipping & Delivery
Manufacturer: Jora Dahl GmbH
Charlottenstr. 100, 14467 Potsdam
Contact: studio@joradahl.de
batch labeling
Our packaging bears a seasonal batch number (e.g., "202609") that corresponds to the 2026 season. Depending on the product, you will find this on the packaging itself or – in the case of seed packets – on the inner germination protection bag.
Materials: Kraft paper, natural cardboard
Disposal: Dispose of packaging via the paper recycling bin.
Unfortunately, this is not possible. We are a purely online retailer and do not have a physical store where you can pick up your order.
You can find a list of our shipping costs here. here.
The delivery time for seeds and garden essentials is usually 2-4 days. For perennials, the delivery time is approximately 3-10 days. Please note: Delivery times for flower bulbs and dahlias are indicated on the respective product pages.
We have been working with DHL as our shipping provider for many years and ship in a climate-neutral manner.
As soon as your order has been handed over to DHL, you will receive an email with the tracking number. You can use this number to track your delivery.
Yes, you have the option to specify a different delivery address. You can do this during the ordering process.
In most cases, DHL will make a second delivery attempt. However, DHL also allows you to specify a preferred delivery date or drop-off location. This is especially important when ordering perennials, as the plants shouldn't remain in the package for too long.
Should you have any requests regarding your delivery, please feel free to send us an email to studio@joradahl. We will try to accommodate your request. However, depending on the volume of orders, this is not always possible.
You can track your order using the tracking number you will receive from us via email. If you haven't received an email, please send us an email to studio@joradahl.de and we will be happy to assist you.
Please first check if your order was delivered to a neighbor or similar. If not, please contact us at studio@joradahl.de. We will then initiate a trace request with DHL.
Yes, we deliver our products throughout Europe and, since last year, also to non-EU countries like Switzerland. However, perennials are only shipped within Germany.
Vouchers
Yes, we also offer gift vouchers. You can find all the information here. here.
You will receive a discount code via email, which you simply enter in the “Voucher code” field in the shopping cart and click “Apply voucher”.
Please send us an email to studio@joradahl.de. Our customer service team will take care of it.
Terms and Conditions: Return Policy & Complaints
We currently do not offer free returns.
Please send us an email to studio@joradahl.de. Our customer service team will take care of it.
Please ensure that you pack the items securely when returning them. We can only accept returns if the products show no signs of diminished value resulting from handling other than what is necessary to ascertain their nature, characteristics, and functioning.
Retailers
Under this Link You can request our dealer form via email. Please fill out the form and return it to us. We will get back to you as soon as possible.
Newsletter
If you would like to subscribe to our newsletter, you can do so here. here do.
If you would like to unsubscribe from our newsletter, please send us an email to: studio@joradahl.de. Our customer service team will take care of it.
Our ranunculus, tulips, and daffodils will be available again in our shop from late summer. Subscribe to our newsletter to be the first to know.
