Shipping methods

An important note: Due to the Corona pandemic, there may currently be individual delays in the delivery of your goods. We will make every effort to inform you of this in good time

Germany

We always send our shipments climate-neutral with DHL GoGreen.


For your orders under 1kg we charge a flat shipping rate of €4.90, for orders over 1kg it is €5.90. As a rule, your orders will be dispatched within two days and will reach you within 3-5 working days at the latest.

The shipping costs are calculated from postage and packaging costs. The shipping costs incurred will be displayed again on the order overview before you place your order. Should there be any delays in delivery, we will of course inform you immediately by e-mail.

Returns

In the event that you are not satisfied with an order, you can of course return it to us within the statutory cancellation period of 14 days. Please send us an email in advance to studio@joradahl.de to inform us about the return. It is best to use our sample cancellation form for this purpose. Return shipment to Jora Dahl GmbH, Sellostr. 12, 14471 Potsdam.

The costs for the return shipment are to be borne by the buyer.

EU and Switzerland

The shipping costs for EU countries are as follows: up to 1 kg = 9.90 Euro, 1-5 kg = 14.90 Euro, 5-31 kg = 34.90 Euro.

Unfortunately, shipping to Switzerland is no longer possible due to new regulations and requirements. However, we continue to supply Swiss retailers, you can find the addresses at the bottom of our website under “Retailers”.

In addition, two Swiss online shops carry our products:

Stadtpflanze: https://www.stadtpflanze-shop.ch

Veg and the City: https://www.vegandthecity.ch/shop/

The shipping costs are calculated from postage and packaging costs. The shipping costs incurred will be displayed again on the order overview before you place your order. If there are any delays in delivery, we will of course inform you immediately by e-mail.

Returns

In the event that you are not satisfied with an order, you can of course return it to us within the statutory cancellation period of 14 days. Please send us an email in advance to studio@joradahl.de to inform us about the return. It is best to use our sample cancellation form for this purpose. Return shipment to Jora Dahl GmbH, Sellostr. 12, 14471 Potsdam.

The costs for the return shipment are to be borne by the buyer.

Shipping of perennials

Unfortunately, we can only ship perennials within Germany. As soon as a perennial is in your shopping cart and you enter another country in the delivery address, your order will be blocked. In general, the shipping charges increase to 8.90 euros when you order perennials. The perennials are shipped from our cooperating nursery. They are packed in such a way that they survive the journey well. However, please make sure that they are unpacked, placed in the shade and watered immediately after delivery.

Current delivery times and availability of our products

Please note: due to the current situation, there are sometimes delays at DHL. You will always receive the shipment number by e-mail after dispatch and can check the status independently

Perennials
The stocks are always replenished, the plants grow back. However, it is not possible to say how long this will take in detail. Usually, almost all varieties are available in the shop again after a few weeks, including the collections. Perennials are dispatched during the planting season from March to November, excluding the summer break from 13 July-10 August.

Dahlias
Dahlias are always available at planting time from mid-February-April.

Tulips and daffodil collections
Autumn bulbs are again available at planting time from September.

Seeds
The new seed season always starts in November.

Tools and accessories
All Garden Essentials, except coco soil and growing kits (these are available again for the new seed season) will be restocked if they are sold out.

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NEWSLETTER

EINTRAGEN UND JORA-DAHL-GESCHENKPAPIER ZUM SELBSTAUSDRUCKEN ERHALTEN.

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